Our Policies

Returns and Exchange Policy

If goods are faulty, we'll happily refund your order after you've helped us improve our experience by explaining why.

If you believe the product is not what we explained it to be, we may replace the item or refund your money at our discretion; and we may ask you to mail the item back to our postal address in its original undamaged condition at your cost.

Please contact us with information and photos of the product to discuss the best way to resolve the issue. See the FAQ pagefor further information as it constitutes part of the site policies.

Payment Policy

Items will be shipped after payment is received.

Cancellation Policy

As long as you cancel your order by email to before we dispatch it and incur charges with Australia Post we'll happily cancel your order for a full refund. If we have already dispatched the order or incurred other costs, we unfortunately cannot refund.
Dispatch will occur within 5 working days, so please be quick if you change your mind, and please let us know why!

Shipping Policy

Please take care to enter the correct order and delivery details and to check them at order confirmation. We'll have to charge you to re-send an order with corrected goods or to a corrected address once Australia Post have charged us for the original delivery.

We will dispatch your delivery within 5 working days, or earlier where possible. Australia Post delivery times vary depending on where you live, so we can't quote a precise day of delivery, but it will usually be within 10 days after dispatch.

If your order is damaged in transit, we'll ship a replacement as soon as possible once the damage is verified. Please contact us at to arrange a replacement. If you require upgraded shipping to cover any losses in transit, please contact us after you complete your order and extra shipping will be charged separately.

It is the responsibility of the customer to monitor and lodge inquiries with Australia Post using the tracking number provided with the order confirmation if there are any issues with delivery.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.

Shipping is by Australia Post, charged by weight, up to 5kg.

Customs, Duty, Taxes

If purchases are shipped outside of Australia, we cannot guarantee if you will or will not be charged any additional customs taxes or duties (we're sorry, but it's just not possible for us to keep that information for every country in the world) . Any local customs, taxes or import duties are charged once the package reaches its destination country and must be paid by the recipient of the parcel. Please ensure that you are familiar with any relevant charges for your own country before completing your order with us.

Recommended Use of Products

Willow bark Design products are intended for the use of competent adults and, unless otherwise specified, are not recommended for the unsupervised use of young children or people who are otherwise infirm or vulnerable.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from willowbarkdesign.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We only share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Wix to power our online store--you can read more about how Wix uses your Personal Information at Wix.com. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

PO Box 415 Stepner SA 5069, Australia